FAQ
A. The PulseGuard sensor is worn during sleep. It measures the heart rate levels for specific changes. It then sends this information via Bluetooth to the PulseGuard software where it will then alert when a problem is detected.
A. PulseGuard alerts you to a sudden rise or fall in heart rate whilst you are sleeping. Should you experience a rise or fall in heart rate which exceeds the configured parameters, this may indicate a seizure or other health condition.
A. It is always best to consult with your doctor. This information is generally discovered through an EEG.
A. PulseGuard will set off an alarm if the heart rate drops below the lowest parameter that it has been set at.
A. Yes, Mk-II PulseGuard customers are covered for the length of there contract.
A. We recommend the sensor be worn either on an arm or an ankle, it will work anywhere on the body as long as there is good skin contact. We do recommend that it is best worn on the ankle just behind the anklebone on a child so that there is no temptation to play with the sensor. Once covered in bed children tend to forget it is there.
A. Depending on which sensor you are using, the original sensor distributed with the Mk-I PulseGuard had a battery life of up to 10 hours. The Mk-II Sensor has a battery life of up to 16 hours when fully charged.
A. Yes, the sensor is waterproof however the PulseGuard Tablet and other accessories are not.
A. PulseGuard can be used from as young as 6 months, however the main constraint is the strap length, if you are in doubt, then please contact the sales team on (+44) 01622 321111.
A. There is no maximum age.
A. Please call support on 01622 321111 or email [email protected] as soon as possible for help. (if you have a Support Contract, remember to include your support number).
A. Your support number is a 4 or 5 digit unique code which will have been provided to you on purchase of your PulseGuard devices 1 year free support or on purchasing a Technical Support package when using a Mk-I device. If you have a Mk-II device, you have unlimited premium support for the duration of your contract and this number is printed on the start screen.
A. Your support number will either be printed on the front of your manual (for older versions of PulseGuard) or will be sent to you on purchase/registration of a Technical Support package. If you have a Mk-II PulseGuard, you can find your support number at the top of the starting screen.
A. Your support number is required when calling for any form of Support and allows us to identify that you have a valid support contract. You will be required to provide this on every phone call and in every message (including answer phone messages) you submit to us. Failure to provide this number may result in a delayed call back during office hours* and will result in no call back out of hours.
A. If you do not know your support number or have lost your support number you will need to call Customer Services during office hours* on 01622 321111 option 3.
*Office hours are Mon to Fri 08:00 till 18:00 UTC (UK Time).
